Free calls cost nothing. There is nothing to refund on them.
Paid calls. If a paid call fails or you are charged in error, we refund it. Send the payment reference and the time of the call (UTC) to [email protected]. Agents can read the same rule at /policies.json.
Outbound Engine. Emails that bounce, notes our legal check blocks and people who have said stop cost nothing. If an email is delivered to the wrong kind of company or breaks our own rules, we credit it back.
Seller Agent. You pay nothing unless an item sells. If we list an item wrongly, we refund the fee on it.
Edge360. See the refund terms in the Edge360 terms.
We reply by email; there is no guaranteed response time yet. Past incidents are listed on the support page.
Page dated 2026-11-12. We wrote these pages in plain words, and a licensed attorney has not read them yet, so if anything is unclear, please ask us. Long-form terms of sale will be published here before any paid use of a service other than Edge360 opens.